Mabel & Mu Ordering Information

Ordering your products

This can be done via our website using credit or debit cards, Paypal or simply give us a call and we can take your order over the phone. 

0208 2242580 / 07713 179795

Postage and Dispatch

We aim to dispatch all our orders within 1-2 working days. We dispatch all our Uk orders using First Class post.

All Orders in the Uk will be dispatched Free Of Charge

We also offer low cost shipping to the EU, this is worked out on each item and clearly stated in the shopping cart.

WE DO NOT SHIP TO THE USA

Faulty or Damaged 

We will replace any item that has arrived in a damaged condition or proves faulty on first use. We do however have strict quality control and check all orders before they leave us. Simply contact us for advice on how to proceed if this should occur.

Changed your Mind

Received your item and decided you wanted a different design... no problem, contact us first before returning so we are ready to receive your item. You are responsible for postage cost returning but we will pay the postage on your new item.

Information

It is the pet owners total responsibility to check for general wear and tear on any product and make sure that the items ordered are suitable for your breed of dog.

Washing Information.

We recommend if you are washing your product to do so at 30% or less making sure any tags are removed. 

Cat / Kitten Snap Release.

The clasps we use are snap open clasps if the cat / kitten gets caught they can wriggle free of the collar. 

Owners Inormation

It is the owners responsibility to check for wear and tear of clasps, and that the collar is suitable for their pet.